Cannot complete install HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers

[noboruk]

Hi HP Support Community,

I have a problem to install ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers. I can download the software and move forward the installation based on the instruction windows. But I cannot finish the last process of activation. I attach a screen shot of the error message here. https://drive.google.com/file/d/1iq6rTDZPuuQh9blqmtAFKGThjfcOMoeS/view?usp=sharing

I tried a few times but nothing changed. It says to check my network connection, but my internet connection is actually okay. Just printing on this machine is working and I could set up the software on another HP machine, dragonfly where printing and scan are perfectly working. I wonder if this is only the case with lenovo machine. Here is my system information.   I appreciate your help on this.

System SKU: LENOVO_MT_81Q9_BU_idea_FM_Yoga C940-14IIL

OS: Windows 10 Home, Version 10.0.19041 Build 19041

[Jay_G24 · Accepted solution]

Hi @noboruk,

I'd like to help!

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers fromsoftware and drivers page  

if the issue persst, try the steps in the document -Troubleshoot a Wi-Fi Printer Connection

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[noboruk]

Hi @Jay_G24, thank you for your help. It worked well. Now I can use the software. Regards, Noboru

[praveen196]

@noboruk

Thank you for the update.

In the future, If you have any other concerns.

Please get back to us. We will assist you.

Have a nice day!!