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‎02-24-2023 05:11 PM

HP Recommended
Product: HP ENVY 6055 All-In-One Printer
Operating System: Microsoft Windows 11

I recently got a new laptop and have had trouble connecting my printer to the computer. I always get error code: 128. Please help...

2 people had the same question
1 REPLY 1

‎02-28-2023 04:39 AM

HP Recommended

Hi @allieswindle,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you connecting this printer for the first time on this new laptop wirelessly?

 

Restart the printer, router, and computer

Resolve any error states by restarting network-connected devices.

Turn off the printer.

Disconnect any USB or Ethernet cables from the printer. These connection types can prevent the printer from connecting to the wireless network.

Disconnect the power cord from the Wi-Fi router, wait fifteen seconds, reconnect the cord, and then wait for the lights to display a connected status.

Restart the computer.

Turn on the printer.

 

Click here for the remaining steps. 

Update the firmware 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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