Cannot connect pc to printer smart tank plus 555

[BJ00]

I cannot connect PC to Smart tank Plus 555, it scans put does not find the printer

[Raj_05]

Hi @BJ00,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your PC to your HP Smart Tank Plus 555 printer, here are some steps you can try to troubleshoot the issue.

Ensure Proper Connection:

• Make sure your printer is turned on and properly connected to your computer via USB cable or network connection (Wi-Fi or Ethernet).

Check Network Connection (if applicable):

• If you're using a network connection, make sure your printer and computer are connected to the same Wi-Fi network.
• Verify that the Wi-Fi connection on your printer is active and working properly.

Install Printer Drivers:

• Ensure that you have installed the correct printer drivers on your PC. You can usually find the necessary drivers on the HP website.
• Uninstall any previously installed printer drivers that might be conflicting with the current installation, then reinstall the correct drivers.

Restart Devices:

• Sometimes simply restarting your printer and PC can resolve connectivity issues. Turn off both devices, wait for a few seconds, then turn them back on.

Run Printer Troubleshooter:

• Many operating systems, including Windows, have built-in printer troubleshooters that can help diagnose and fix common printing problems. You can try running these troubleshooters to see if they identify any issues.

Check Firewall/Antivirus Settings:

• Sometimes firewall or antivirus settings can block communication between your PC and printer. Make sure that your firewall or antivirus software is not blocking the printer's communication.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer. Updating the printer's firmware can sometimes fix connectivity issues.

Try a Different USB Port or Cable:

• If you're connecting via USB, try using a different USB port on your PC or a different USB cable to rule out any issues with the port or cable.

Reset Printer Network Settings:

• If you're using a network connection and all else fails, you can try resetting your printer's network settings to default and then reconfiguring the connection.

By following these steps, you should be able to troubleshoot and resolve the connectivity issues between your PC and your HP Smart Tank Plus 555 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support