• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-05-2019 08:46 AM

HP Recommended
Product: hp color laserjet cp1525nw
Operating System: macOS 10.13 High Sierra

I have been trying and trying to reconnect my printer wireless or with cable, will not work either way. Got new internet service and the printer wont work unless on network. There is no software to update anything other than the hp easy start and that does nothing. I never had issues before when I had the other internet service. I've goe thru every video troubleshooting issue there is and still nothing. Can someone please help me out or tell me where I get the software to install. Its not supported anymore so the information I use to be able to get to download drivers is no longer there. I don't know what else to do but buy  a new printer, which I hate to do because this has worked just fine till now.. 

 

Thanks

Kim Thompson
1 REPLY 1

‎01-07-2019 06:45 AM

HP Recommended

@kthomp

 

Thank you for posting on HP Forums. This is a great place to get support, find answers and tips to your technical queries.

In order to connect the HP LaserJet Pro CP1525nw Color Printer to a wireless network, we either have to use WPS(Wireless protected setup) or the USB setup to wireless. WPS setup would be the easiest way to connect the printer to a wireless network. However, the wireless router should support WPS. 

Could you check and let me know if your WiFi router has a WPS button on it.

 

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.