• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-09-2025 12:13 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: macOS 15.0 Sequoia

I have been printing wirelessly for over a year from an old Mac with OS Monterey 12.7.  I just acquired a new Mac with OS Sequoia 15.  I have tried adding the OfficeJet printer to the new Mac using the HP Smart app but the app cannot find the printer, either directly or through the IP address.  I cannot print from the new Mac using AirPrint either.  The system "sees" the name of the printer but cannot connect to it.  I also tried using AirPrint from my iPhone.  The iPhone also "sees" the printer but cannot connect to it. 

1 REPLY 1

‎12-10-2025 03:37 AM

HP Recommended

Hi @AliceSR 

Please follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=fz10mWkFX7E

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif


@ferRX / I am a volunteer posting answers on my own time.
HP OfficeJet Pro 9015e WiFi Setup, Connect To Home Wireless Network.
HP OfficeJet Pro 9015e WiFi Setup, Connect To Home Wireless Network.
youtube.com/watch?v=fz10mWkFX7E
This video reviews the method to do the complete wifi setup of your HP OfficeJet Pro 9015e Printer. You see how to do WiFi setup & Wireless setup using an iPhone for wireless scanning and printing. Welcome To My Channel - Printer Guruji https://www.youtube.com/c/PrinterGuruji
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.