Cannot determine correct paper size for business envelope

[frustrated12b]

Trying to print business envelope and keep getting printer error saying incorrect paper size.

[Dragon-Fur]

@frustrated12b 

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"Business Envelope" might be one of a few different sizes.

In general, this printer series should handle printing "business envelopes".

Load the envelopes into the printer according to the instructions in the printer User Guide.

For example, if your printer is the OfficeJet Pro 8720 ,

Open  User Guide

Starting on Page 21

Pay attention to Flap position and rotation.

Next,

After you load the envelopes into the printer tray,

Tell the printer about the paper / envelopes you just loaded.

Next,

Where you adjust the job settings in the job depends on the software you are using to create / print the envelopes.

Generally, though the Printing Preferences do not impact envelope printing to the extent of other jobs,

Make sure your Preferences are at least set to Everyday Printing

Examples - Paper Setup

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

Make changes to a Shortcut (Model Dependent)

• Select shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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Create the Envelope

NOTES:

If your envelope is either a #10 that is refusing to set up properly

OR

If your envelope is a "Custom" size that does not appear in the supported envelope size list

Select size "Custom" and enter the dimensions of the envelope you are using.

Pay attention to the Feed options!  Adjust as / where / if necessary.

If your printer has more than the one tray

OR

If you are having trouble with the tray selection, Select the Tray / Source in the Feed

Example - Word > Mailings > Envelopes #10

Rabbits_and_Chickens_Test_Envelope_10_6

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Product Home

Enter the type and name of your HP device

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