Cannot dget my printer to connect to pc

[Jr3434]

HP2852e

[Kuroi_Kenshi]

Hi @Jr3434,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP DeskJet 2852e printer is not connecting to your PC. Let’s go through a few steps to get it connected.

Check Power & Readiness of the Printer

Ensure the printer is powered on and the Power light is solid (not blinking).

If it’s in sleep mode, press the Power button once to wake it up.

Make sure there is no error light (like blinking Wi-Fi or exclamation light).

Verify the Connection Type

If you’re using USB, ensure the cable is firmly plugged into both the printer and PC.

Try a different USB port on your PC and avoid using a hub or docking station.

If you’re using Wi-Fi, confirm your printer and PC are on the same Wi-Fi network (2.4 GHz is recommended for this model).

Run the Wireless Setup (for Wi-Fi connection)

On the printer, press and hold the Wireless and Cancel (X) buttons together for 5 seconds to reset the Wi-Fi settings.

The Wireless light will start blinking.

On your PC, open the HP Smart app → click Add Printer → follow the prompts to connect your printer to your network.

Restart Devices

Restart your printer after setup is complete.

Restart your PC to refresh the connection.

Update or Reinstall the Printer Driver

Go to HP’s official software and driver page.

Enter your printer model (HP DeskJet 2852e) and download the latest Full Feature Software.

Install it and follow the on-screen steps to reconnect the printer.

Check Windows Printer Settings

On your PC, open Settings → Bluetooth & Devices → Printers & Scanners.

Make sure your HP 2852e is listed and set as Default Printer.

If it’s listed as “Offline,” right-click it and select Use Printer Online.

Test Print

Print a test page from your PC to confirm the connection is successful.

These steps should help establish a stable connection between your HP DeskJet 2852e and your PC.

I hope this helps.

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Best regards,