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- Re: Cannot download HP Smart. My Mac OS is 10.13. New prin...

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04-02-2022 07:01 PM
This a brand shinny new printer. The firmware is current. The OS X High Sierra is V 10.13.6 which is the highest OS X that my 2011 Apple desktop can run. Newer OS do not support this computer. Upgrading is not an option. How about sharing an older driver for this printer?
04-08-2022
10:02 AM
- last edited on
08-21-2025
11:07 AM
by
Irfan_06
Your answer suggests I need to replace the computer.
Really?
Why?
After all, 3 days ago everything was still working.
HP Support remain tight-lipped on the simply answers.
This is an absolute lack of willingness to understand the customer's needs.
We just need a link to previous versions of HP App, that's enough.
Please let me know a clear answer:
Do you offer support for software versions older than macOS 109.14?
Regards
Peter
04-25-2022
11:16 AM
- last edited on
08-21-2025
11:07 AM
by
Irfan_06
HP could simply make the earlier version of the HP App available to us. It's that friggin' simple. Just give us a link to the previous version of the app. Lets see - buy a new computer ($2000) or buy a new printer made by someone else who isn't so obtuse... ($50). The solution is pretty obvious to me. This is beyond obnoxious. Seriously HP.
06-07-2022
10:38 PM
- last edited on
08-21-2025
10:59 AM
by
Irfan_06
I had the same problem on an older MacBook running High Sierra. I configured the printer from an iPhone (iOS 15.5) using HP app. Prints fine from iOS and Windows 10 laptop using HP App. To print to an HP printer (LaserJet MFP M140) from High Sierra, go to
https://support.apple.com/en-us/HT201900
and follow instructions for adding an AirPrint printer under MacOS Settings/Printers & Scanners. In the last configuration step, there is a choice between AirPrint and Secure AirPrint. I selected the former. A test pdf printed fine. Whether this is a stable solution I do not know.
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