Cannot download driver for newly purchased HP9125e

[JohnnyMosrite]

Just bought a HP9125e printer I cannot download driver software. Site given doesn't have downloads. language keeps flipping from english to portuguese, german, russian.

(Edited)

[Bob_Headrick · Accepted solution]

The drivers for the HP Officejet 9125e printer can be downloaded from HP here: HP OfficeJet Pro 9125e All-in-One Printer Software and Driver Downloads | HP® Support

[In the future please do not post personal information such as email or phone numbers in the HP Forum.]

[SagetreeLK]

Bob, your URL fails. All HP support links to the drivers page fail: Protocol error

can't reach this page
It looks like the webpage at https://support.hp.com/us-en/drivers/hp-officejet-pro-9120e-all-in-one-series/model/2101420680 might be having issues, or it may have moved permanently to a new web address.

[Bob_Headrick]

What browser are you using? [Edit - it works fine for me with IE or Chrome on Windws 10.]  The link you gave (which seems to be the same I referred to) works for me. Here is what I got:

[Sagetree02]

Bob, Edge browser was the problem.

Second issue is HP easy start was downloading 9120e, not 9125e drivers. 

I've removed all HP apps, software, drivers, spoolers again, and, only connecting w/ USB, WiFi off, will retry the January 2025 16.8.12 and try to force, a 9125e install.  I cannot use the 9120e because two-sided, duplex print is only manual, vs the 9125e automatic two-sided printing.

[Sagetree02]

Bob, as mentioned above, I've deleted all HP apps, drivers, spooler files again. Then downloaded fresh HPEasyStart 16.8.12 And HP Print & Scan Dr  5.0.18. I attempted to only use USB connection, but both HP files mandate WiFi, internet.  Both HP install software identified the attached printer incorrectly as 9120e. I need the PRINTER to reset, identify itself as a 9125e, to enable 9125e drivers featuring automatic two-sided printing,  no manual feeding.

How do I get the 9125e.INF to avoid the incorrect identifyers in the HPEasy and HP Doctor products inability to identify my printer, or the HP Printer driver download site that does not have 9125e drivers?

[Sagetree02]

Bob, additionally, I just attempted but was unable to perform a factory reset on the printer.

On the printer screen, I have a Model NAME of HP OfficeJet Pro 9120e Series   and a Model number of 9125e. Nothing seems to work.

[Sagetree02]

Bob, things went from bad to worse. Factory reset was not the answer. I am now unable to locate my router from the 9125e.  Now I had to install HPSmart to use advanced settings to restore factory defaults. This rendered the printer wifi connection inoperable, now unable to locate the previously available, functioning, router and wifi connection. I tried connecting to wifi via the 9125e printer screen and the HPEasyStart software.

[Sagetree02]

Bob, we can close this. 😄  HP Print and Scan Doctor helped.

First I had to move printer to adjacent to router. Prior location worked on Friday, but not on Monday for setup.. 

Next, I ignored all of the 9120e and ran Print&ScanDr...  

Next I tested the same test file I've been trying for a week, and it successfully auto two-side printed correctly-- no manual feed.

Issue closed

[Bob_Headrick]

I am glad you got things resolved.