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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
JDF4
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Solved!

Cannot find driver for HP7520e

HP Recommended
7520e Photosmart
macOS 10.15 Catalina

I had the issue of macOS treating HP software as malware. I followed the instructions on HP support, i.e., downloaded and ran uninstall HP, which worked fine, downloaded and ran HP Easy Start, which found my printer on the network but then couldn't find a driver for it on the HP site.  I got this, which is of no use at all!

 

JDF4_0-1607013647627.png

 

10 REPLIES 10
JDF4
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I see the image I copied and pasted did not display.  The message was:

 

"We were not able to automatically locate any software options for this product.  Please go to the HP website and search for solutions there."

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ShlomiL
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Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Scan menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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JDF4
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Thank you Shlomi but this unzips to an app called "HP Easy Start-2.app" and the end result is exactly as before.  There is no "Easy Scan" menu.

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JDF4
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Sorry Shlomi, I see what you mean by "Top HP Easy Start menu".  I ran uninstall, clicked on Add new and ended up exactly where I started - no software could be found.

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ShlomiL
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Hi,

After you uninstall the software and click the Set Up New Device button, when following the steps on screen, don't you get the HP Essential Software and HP Easy Scan applications listed for installation by HP Easy Start?

 

Please let me know what exact behavior or error is shown during the process with much details as possible, to better understand what can be tried next.



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JDF4
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I don't get HP Essential Software or HP Easy Scan applications listed, Shlomi.  Below are two screenshots of what appears after I click on Set Up New Device.  I hope you can read them.

Screen Shot 2020-12-05 at 11.31.54 AM.png

Screen Shot 2020-12-05 at 11.32.56 AM.png

 After I click on Continue, it goes through screens such as "gathering device information" etc. and ends up on the famous "no software found" screen below.

 

Screen Shot 2020-12-05 at 11.41.10 AM.png

 

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ShlomiL
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Let's try installing below drivers:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/ASU/HewlettPac...

 

Once completing the installation, power on the printer and connect it to your Mac, then open System Preferences > Printers & Scanners.

Select your printer and then select the printer model within the Use drop-down menu, then check if you may print.

 

Shlomi



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JDF4
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Sorry, Shlomi, my Mac won't open it because "Apple can't check it for malicious software" - screenshot attached.

Screen Shot 2020-12-06 at 8.44.30 AM.png

 

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ShlomiL
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Thanks for the information.

 

Right-click (or hold CTRL and left-click ) the installation file and select Open, then check for any difference.

 

Also try looking around under System Preferences > Security if you can manually approve the installation as described by the user below:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Big-Sur-and-Laserjet-P1102/m-p/7882825/...

 

Please let me know how it goes,

Shlomi



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