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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Cannot find the serial number anywhere that it is supposed t...

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06-25-2025 12:53 PM
Attempting to set up and download the appropriate software for my recently purchased OfficeJet 8010e All in one series, (dual path paper loading), Product number: 228F5A has led me and my tech support companies through so many surprise twists and turns - and has therefore cost me time, effort, and frustration, i.e.
Your best Support website informs that none of their printers can be made operational without knowing the printer's serial number - which is nowhere to be found in all the places that your phone Support staff and support videos insist that it must be located, i.e. it is not on the front, the back, the sides, or underneath the printer. Nor is it on the inkjet cartridges or the wells in which they sit. I previously had an HP printer. Your company still came highly recommended to me. But I have had to make three calls to my own computer support companies. They have all been so stymied in trying to TRACK DOWN THIS SIMPLE PIECE OF "BOTTLENECK" INFORMATION, THAT:
IF YOU DON'T GET BACK TO ME WITH A SOLUTION AS TO HOW I CAN OBTAIN OR FIND THE SERIAL NUMBER - I WILL RETURN THE MODEL, AND I WILL CONVEY THESE EXPERIENCES emphatically, TO THE TECH- AND A SALES SUPPORT STAFF THAT I KNOW - AS WELL AS TO ANYONE WHO TELLS ME THAT THEY ARE "IN THE MARKET" FOR A PRINTER.
AND BECAUSE THIS CURRENT DIFFICULTY BODES ILL FOR RECEIVING FURTHER SUPPORT FROM YOU: (FOR EXAMPLE: NONE OF YOUR VIDEOS EVEN REVEAL WHERE THE RELEASE LATCH OR BUTTON IS LOCATED, THAT ALLOWS THE CARTRIDGE ACCESS DOOR TO BE LIFTED), I MAY TAKE THE ABOVE ACTIONS ANYWAY – EVEN IF YOU DO SUCCESSFULLY GET BACK TO ME.
don brickell
06-25-2025 08:18 PM
1. Please download the next driver to install your printer software:
2. For replacing or installing ink cartridges please follow steps from the next video:
>> https://www.youtube.com/watch?v=VnNf6KWpEZE&ab_channel=CopyPrintScan
- First time Printer Setup - Officejet 8010
- https://support.hp.com/us-en/document/ish_1412219-1269700-16
3. About the serial number location you can find a white label inside printer with the information:
* Click YES to say thank you,
* Click Accepted Solution when question is answered.
Best regards,
ferRX.
@ferRX / I am a volunteer posting answers on my own time.
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