Cannot find /windows 10 64 bit driver

[Blinkinhek]

I have a new laptop and tried installing a driver for my venerable and 100% functional hp printer - a HP 6980dt.

The windows 10 '/add a printer dialog, even after a 'windows update' of the driver list does not show this printer.  The HP site also does not show the driver.  I have an older laptop, also running Windows 10 64 bit, and this installed a driver and is working fine. 

Are there any alternative drivers I could install??

TIA

[The_Fossette]

@Blinkinhek,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that you are facing issues installing the printer on your new computer.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the specifications of your printer and see that there are no drivers available for Windows 10 for this printer. However, you can go ahead and install the Windows built-in drivers for the printer.

Here is how it is done.

First root uninstall the printer.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

Then follow the steps in the below article to install the printer.

https://support.hp.com/us-en/document/c01796879

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Blinkinhek]

You refer to the built-in Windows Printer driver.

I cannot find anything resembling this in the Drop-down list of printers for HP 6980.  I am confused about what you are suggesting. Windows can see my printer, but thee is nothing in the list of drivers. A 'windows update' on the list still does not obtain it.

I must be misunderstanding something you have written

[The_Fossette]

@Blinkinhek,

It is great to have you back and your patience is greatly appreciated.

Please follow the steps in the below video to install Windows built-in drivers.

https://www.youtube.com/watch?v=gm8g0t1i0VI

Also, refer to the below artilce for detailed instructions.

https://support.hp.com/us-en/document/c01796879

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Blinkinhek]

I keep trying to reply to this but does not post ... oh dear god

<post edit ... I had tried cut/paste of the HP instructions but the HTML was being rejected>

[Blinkinhek]

There is somethin that is definitely not working here.

I run through your instructions (extract included here for clarification)

Step 3: Install the print driver with the Add a Printer wizard
followed by: 

The printer I want isn't listed, and then select Add a local printer or network printer with manual settings.

followed by:

Select Add a printer using TCP/IP address or hostname, and then click Next.

Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.
To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then click Next to install the print driver.
followed by:

Select Autodetect from the Device type drop-down list.
Type your printer IP address into the text box, and then click Next.
To find the printer IP address, print a Wireless Network Test report or a Network Configuration page.
Wait for the computer to connect to the printer, and then click Next to install the print driver.
Whwn I click NEXT I see all the available printer drivers and there is none for this printer!!

Do I need to select from some form of generic Windows printer.??... but could not find that either!

What am I doing wrong?

I can only assume you think that HP Deskjet 6980 is still included as a built-in driver in Windows 10 latest build ... but I would suggest it is not.

[Raj1788]

@Blinkinhek,

It looks like you were interacting with The_Fossette, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

Appreciate all your time and efforts.

I would personally suggest you contact our HP phone support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution, that'll help us and others see that we've got the answers!

Have a great day ahead!

[Blinkinhek]

This would require me to pay for the support.  My printer may be out-of-warranty, but is not faulty - HP is simply not allowing me to use it. Very poor service in my opinion, and I am very disappointed. 

[The_Fossette]

@Blinkinhek,

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via private message.

Please check your private message icon in the upper right corner of your HP Forums profile.

Good day! Take care 🙂

Cheers!

[ShlomiL]

Hi,

You may manually download the driver from Microsoft as following:

1. Save the following drivers to your desktop:
   http://download.windowsupdate.com/msdownload/update/driver/drvs/2011/07/4753_fc148f3df197a4c5cf20bd6...
2. Using any extracting tool such as Winzip or Winrar, extract it to a subfolder on your desktop.
3. Right-click the Start button and select Run, paste the following and press OK:
   printui /s /t2
4. Click the Add button,
5. Press Next.
6. only keep X64 checked and press Next.
7. Click Have Disk and browse the extracted folder, then press OK.
8. Select the HP Deskjet 6980 series and complete the wizard, then close that window
9. Connect the printer to your PC and try printing.

Shlomi