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‎05-04-2021 01:27 PM

HP Recommended
Product: HP Envy 6052
Operating System: Microsoft Windows 10 (64-bit)

Bought a refurbished HP Envy 6052 and installed brand new HP cartridges. It won't let me past the initial setup, and I cannot find information about this anywhere online. Help!

Category:
1 REPLY 1

‎05-07-2021 12:03 PM - edited ‎05-07-2021 12:03 PM

HP Recommended

HI@CC1982,

 

Welcome to the HP Support Community!

 

I understand that printer does not initialize the setup.

 

Apologies for all the inconvenience!

 

Request you to follow the below troubleshooting steps for a semi-full reset of the printer.

  • Turn the printer off with the front panel button 
  • Disconnect the power cord from the product, and then wait 20 seconds.
  • Press and hold # and 6 while reconnecting the power cord.
  • Wait 10 seconds, and then release both buttons. The product resets and prints an alignment page.

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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