Cannot get printer drivers for DeskJet 2135 Ink Advantage

[Marie78]

I`m having just the same problem when installing the Deskjet advantage 2135 in my MacBook Pro, OS 10.13.1 High Sierra.

The link provided in the answer does not work...

I´ve tried to download the driver from 123hp several times having the same trouble.. in the middle of the download it stops and shows a "connection problem", and my internet is just fine.

When trying to print using the apple driver at the printers and scanners system options, no luck.. it just does not work. 

Hope you can help me out.

thanks.

Marie

[sandytechy20]

@Marie78

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to install drivers for your HP DeskJet 2135 Printer on Mac. I would like to help you resolve this issue.

• Temporarily disable firewall software on the computer.
• Reset the print system.
• Restart the computer, printer, and router.
• Uninstall the HP software.
• Reinstall the HP software.

Click here and refer the document to perform the above steps.

Let me know how it goes.

Cheers.

[Marie78]

Hi Sandy

thank you for your reply.

I´m connecting by USB.

I followed your instructions and the steps detailed in the link, but I still can´t make it work.

Hope you can help me.

thank you. 

[Marie78]

Hi

this does not work.. still having the same trouble: it stops downloading and I cant print form the apple generic driver.

Please! I need and way to fix it!!

thank you

m

[DavidSMP]

Hi @Marie78,

I read the post. Brilliant troubleshooting and immaculate attitude have been displayed by you to try and resolve it. Kudos to you for a job well done. 🙂

As @sandytechy20 is out of office for the day, I am responding on his behalf. There is more to it than meets the eye here.

Please try these steps:

• Reset the Mac printing system as stated earlier.
• Then add the printer by following these steps:

1.)Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.)Select only the HP printer for now. Once the correct HP driver is chosen, select Add to add the printer to the list. 8.) Try to print.

This should do the trick for you.

If it does not, then contact HP phone support to take control of your machine in real time to assist you to correct the situation.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a superb week ahead. 🙂  

[Marie78]

Hi David, 

I will try the other support link you provided... because your suggestion is not working.. 😞 

thanks anyway!

[Barachiel]

Hi @Marie78 ,

 Thank you for responding,
It's great to have you back 😉

It looks like you were interacting with @DavidSMP , but he is out for the day & I'll be glad to help you out, 
I'm the Barachiel & I'm at your service. 

Please contact HP's phone support team for further assistance.

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

Best regards,

[Marie78]

Hi again, 

I tried to call but the number provided dosent seam to work from Paraguay (where I am).

Tried to called from my phone and skype too, but it didnt work.

Can you provide me with another phone support number?

When I entered my printer serial number, it showed as if the guarranty had expired. The printer is just one month old! 

Really.. if I cant not make it work.. I want to return it... 

The box said clearly the minimun software requirement (OS 10) .. but there was not information about compatibility problems with OS10 or latter..

please, help me find a solution, because I dont know how to downgrade my OS... it seams like a lot of work and some of my applicantion may stop running in a lower OS.

Thanks. 

[Marie78 · Accepted solution]

I just checked and there is a driver version dated dic 12.

I downloaded, installed it and it worked.

Thank you for your time.