Cannot get printer to scan

[Guzzy10]

I cannot get the printer to scan   when I click on scan it says to log in      but it won't let me log in  ?

[Raj_05]

Hi @Guzzy10,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with logging in to your HP ENVY 6455e All-In-One Printer when trying to scan, there are a few steps you can take to troubleshoot the problem.

• Check Network Connection: Ensure that your printer is connected to the same network as your computer. If there are any connectivity issues, it might affect the login process. Make sure both the printer and the computer are connected to the same Wi-Fi network.
• Printer Firmware Update: Check if there are any firmware updates available for your printer. HP often release firmware updates to fix bugs and improve functionality. You can check for updates through the printer's control panel or the HP website.
• Restart Printer and Computer: Sometimes, simply restarting both the printer and your computer can resolve connectivity issues. Turn off both devices, wait for a few seconds, and then turn them back on.
• Reinstall Printer Software: Uninstall the printer software from your computer and reinstall it. Make sure you are using the latest software version available on the HP website. This can resolve any software-related issues that might be preventing you from logging in.
• Check for Windows Updates: Ensure that your computer has the latest Windows updates installed. Sometimes, outdated operating systems can cause compatibility issues with printer software.
• Reset Printer Settings: You can try resetting the printer settings to default. This can be done through the printer's control panel. Refer to your printer's manual for instructions on how to reset the settings.

Remember to consult the user manual for your HP ENVY 6455e printer for specific instructions related to scanning and logging in.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support