Cannot hook up this printer

[PogoStick42]

Cannot hook up this printer?

[Bernard42]

  Hello @PogoStick42, 

Welcome to the HP Community Forum.

Restart Everything, including the router that controls your network

Next,

Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

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Some ideas:

Dual Band Network

The printer supports both 2.4GHz and 5GHz, though not at the same time.

Perhaps significant:  The printer likely does not "hop" -- that means if the frequency broadcast by your router suddenly changes from one frequency to another, the printer can lose connection and perhaps cannot find a way to reconnect to the network.

Example - Dual Band Network - Considerations

SSID_Dual_Band_Example_14

Wireless Center > Section: Common Questions > Topic Printer no longer works on network

Section:  Mesh Networks

Wireless Printing Center > Common Questions > Wireless Connection Issues

AND

Wireless Printing Center – Static IP Address

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

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Talking to the printer - Embedded Web Server (EWS)

True - printers that lack text-input-capable printer control panels require other means to adjust and check on the settings.

Although not directly related to an "offline" condition, using EWS can help you manage your printer.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Example - EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Example - EWS - Browser - Network > Wireless

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

And – Model Dependent

Tab Network > Wireless (802.11) > Advanced

In Advanced

Having named SSID / networks separately for each bandwidth at the router level,

Select and connect to the correct SSID / network name for the bandwidth you are using.

General Examples - FYI only to illustrate use of EWS

Retain_Printing_Preferences_17

EWS_9025_Network_Wireless_IPv4_Configuration_1

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References / Resources

Technology Tips – Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" envy 6400

User Guide - HP ENVY 6400e All-in-One series

 Product Specifications for the HP ENVY 6475e All-In-One Printer (223R9A)

User Guide - HP ENVY 6400e All-in-One series

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

HP Envy Pro 6452| 6455 AiO printer : Unbox, Setup, Connect to 5Ghz, Load paper, Scan alignment page

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6475e All-In-One Printer 

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Question / Concern Answered, Click "Accept as Solution"

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