• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-10-2022 01:04 PM

HP Recommended
Product: OfficeJet Pro 8630
Operating System: Microsoft Windows 11

I know this must be a common problem:

Installing a second home PC.  Old PC is wirelessly connected to modem, as is 8630.  Am unable to install drivers and other Windows 11 8630 software on new PC. 

 

First of all, how do I show it connected?  My choices are Wirelessly, ethernet, or USB.  I have tried wirelessly a number of times, and install fails.

HP Smart sees the printer, but says it needs driver installed.  When I attempt to install driver from Smart, it fails. 

 

Device manager shows no printer installed.  On other PC in house with Windows 11, printer shows in device manager, with sub-entries for Class Driver and printer itself.

 

Have no idea what to do - this should be simple ...

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->