Cannot install Deskjet F4180

[acrophoenix]

I have a second hand Deskjet F4180, and I need to connect it to the computer and install the driver to use it.

I downloaded the driver here: https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-f4100-all-in-one-printer-series/3177560/...

Then I install the driver and connect the printer to the computer and plug it to the power.

After installing the driver, however, the driver keeps asking me to connect the printer to the computer. See the dialogue below:

The dialogue is in Chinese. But after translation, the two lines say:

1. Make sure the device is powered on.

2. Connect the USB cable.

I have done both, and also restarted the computer, but it simply does not work.

The previous owner of this printer says it works.

Can anyone tell me how to resolve it?

Thanks a lot!

[The_Fossette]

Hi @acrophoenix

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installing the printer on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow below steps to resolve this issue.

1.) In Windows, search for and open Programs and Features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and Printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2oPrM7h

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[acrophoenix]

Hi @The_Fossette

Thanks a lot for your detailed instructions and sorry for my delayed reply.

I tried the link you provided, but the software is for Win 8 and Win 10, and does not work for my Win 7.

Moreover, are you sure this is the right driver to use? It says it is for Photosmart C6200 series, and my printer is Deskjet F4180.

Thanks again!