Cannot install HP DeskJet Ink Advantage 2135 on Mac 11 BigSur

[ltamisin]

Hi! I have this new laptop Mac Book Pro BigSur 11.5.2 version and having problem installing my printer HP DeskJet Ink Advantage 2135 model. I have tried downloading and installing the driver using the HP Easy Start but still no success. Is there any way I can install my printer to my laptop or there is no newly released installer for this new version of Mac? 

Other details: My Mac cannot detect the USB connection of the printer.

TIA,

Leo

[Jay_G24]

Hi @ltamisin,

I'd like to help!

I understand you are unable to install the printer driver.

Follow the below instructions to resolve the issue -

Try updating mac and printer firmware

To update the printer's firmware, refer - HP Printers - Updating or Upgrading Printer Firmware 

 To update Mac, try these steps - How to update the software on your Mac

Try the below suggestions-

1. Make sure the cable is directly connected between the Mac and the printer.
2. The use of a USB hub is not recommended.
3. Also, make sure the cable is connected to a USB 2.0 port on your Mac
4. Do you have an Anti-virus/firewall installed on the Mac? If yes, disable the same for time being.
5. You may check this in System Information > Applications> utility folder
6. You can also hold down the option key and click on the Apple at the top left of the screen to get to System Information
7.  Click System Report.
8.   Under the Hardware heading on the left side of the System Information window, click USB. USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus

Uninstall HP Easy Start

• Click on Spotlight icon and type HP Uninstaller or by opening HP Easy Start.
• Click on Continue to uninstall the software.
• When prompted for Password, type in your system password
• You can also uninstall by opening HP Easy Start.

 Download HP Easy Start and install the printer.

• Download HP Easy Start and follow the on-screen to complete the installation. 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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