Cannot login into my HP LaserJet 200 color M251nw forgotten password

[Moggy1000]

I've had this printer for years.  I changed my wireless network and the printer won't allow me access to change settings because I've forgotten a password that I set at least 8 years ago.  I would like to just reset this printer and start fresh but after literal hours of looking for a way to do that, I am completely frustrated.

[Kuroi_Kenshi]

Hi @Moggy1000,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Turn Off the Printer:

• Make sure the printer is powered off before you start the reset process.

Power On the Printer:

• Press the power button to turn on the printer.

Access the Service Menu:

• While the printer is powering on, press and hold the "Cancel" button and the "Right Arrow" button simultaneously until the menu appears.

Factory Reset:

• Navigate through the menu using the arrow buttons and locate “Service Menu.”
• Find and select “Restore Defaults” or “Cold Reset” (the exact wording may vary).
• Confirm the selection and allow the printer to reset to factory settings.

Reconfigure Network Settings:

• After the reset is complete, go to the printer’s control panel.
• Select “Setup” and then “Network Setup” to configure the new wireless network settings.

Re-enter Wireless Network Settings:

• Follow the prompts to enter your new wireless network name (SSID) and password.
• Once connected, you may need to install the latest printer drivers from HP’s official website.

I hope this helps.

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Best regards,