-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Cannot print from OfficeJet Pro 8710

Create an account on the HP Community to personalize your profile and ask a question
05-25-2025 05:42 AM
@437bart, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Printing Issues on HP OfficeJet Pro 8710 with Mac OS Sonoma!
We're thrilled to have the opportunity to assist you and provide a solution.
Here are the steps to troubleshoot and resolve printing issues with your HP OfficeJet Pro 8710 printer on Mac OS Sonoma:
Step 1: Check Printer Connection
Ensure the printer is properly connected to your network:
- Make sure the printer is turned on and connected to the same network as your Mac.
- Check if the printer is connected via Wi-Fi, Ethernet, or USB and verify that the connections are secure.
Step 2: Restart Your Devices
Restart both your printer and your Mac to refresh the system:
- Turn off the printer and unplug it from the power source.
- Shut down your Mac.
- Wait for about one minute before turning them back on.
Step 3: Check Network Settings
Ensure that your printer is properly connected to the network:
- From the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
- Swipe up on the display, and then touch Printer Maintenance.
- Touch Restore, and then touch Restore Factory Default.
- Touch Continue on the confirmation message.
Step 4: Update Printer Firmware
Updating your printer's firmware can solve compatibility issues:
- Visit HP’s firmware update page and download the latest firmware for HP OfficeJet Pro 8710.
- Follow the instructions to update the firmware.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee