Cannot print from OfficeJet Pro 8710

[437bart]

I am using Mac OS Sonoma 14.6.1.        I cannot get anything to print from my computer to the HP OfficeJet Pro 8710

[zoey7886]

@437bart, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printing Issues on HP OfficeJet Pro 8710 with Mac OS Sonoma! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Here are the steps to troubleshoot and resolve printing issues with your HP OfficeJet Pro 8710 printer on Mac OS Sonoma:

Step 1: Check Printer Connection

Ensure the printer is properly connected to your network:

1. Make sure the printer is turned on and connected to the same network as your Mac.
2. Check if the printer is connected via Wi-Fi, Ethernet, or USB and verify that the connections are secure.

Step 2: Restart Your Devices

Restart both your printer and your Mac to refresh the system:

1. Turn off the printer and unplug it from the power source.
2. Shut down your Mac.
3. Wait for about one minute before turning them back on.

Step 3: Check Network Settings

Ensure that your printer is properly connected to the network:

1. From the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon.
2. Swipe up on the display, and then touch Printer Maintenance.
3. Touch Restore, and then touch Restore Factory Default.
4. Touch Continue on the confirmation message.

Step 4: Update Printer Firmware

Updating your printer's firmware can solve compatibility issues:

1. Visit HP’s firmware update page and download the latest firmware for HP OfficeJet Pro 8710.
2. Follow the instructions to update the firmware.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,