Cannot print from my RDP

[wcz54]

I recently setup a Officejet Pro 8025

I can print everything ok from my home desktop

I cannot print from my work desktop through the RDP

Our IT person tried helping without success.  The only thing he was suspect of was the printer driver

He believed it should be PCL6, not PCL3

Is there a PCL6 driver available?

[Betty0610]

@wcz54

Welcome to the HP Support Community.

Please see if this helps: https://support.hp.com/us-en/drivers/selfservice/hp-universal-print-driver-series-for-windows/503548...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[wcz54]

Thanks Betty.  I downloaded the HP Universal Driver for Windows PCL6-64 bit.  That will not print at all.  When I print a test page, it prints one line of characters, then multiple blank pages, then another line of characters, and on and on.

[ShlomiL]

Hi,

For such, the printer need to support the PCL 6 printing language, only select printer models support a such.

The printer only support the PCL3 GUI print language, such is more limited for such a task such as RDP printing:

https://support.hp.com/us-en/product/hp-officejet-pro-8020-all-in-one-printer-series/24208622/docume...

Shlomi