Cannot print from phone or computer

[Dorothy3145]

Just set up new HP printer but unable to print direct from apple phone and Mac computer

[Sneha_01]

Hi @Dorothy3145,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble printing from your Apple phone and Mac computer to your new HP printer, there are a few steps you can take to troubleshoot and resolve the issue.

Step-by-Step Troubleshooting:

1. Ensure Printer is Connected to the Network:

Check Wi-Fi Connection:

• Ensure your printer is connected to the same Wi-Fi network as your Apple phone and Mac computer.
• On the printer’s control panel, navigate to the network settings and check the connection status.

Reconnect to Wi-Fi:

• If your printer is not connected, follow the steps to connect it to your Wi-Fi network.
• Use the printer’s control panel to enter your Wi-Fi network name and password.

2. Set Up the Printer on Your Mac:

Add Printer to Mac:

• Go to System Preferences > Printers & Scanners.
• Click the + button to add a printer.
• Select your HP printer from the list of available printers.
• Click Add and follow any additional instructions to complete the setup.

Update Printer Driver:

• Make sure you have the latest printer driver installed.
• Visit the HP website and download the latest driver for your printer model.
• Install the driver on your Mac and restart your computer if necessary.

3. Set Up the Printer on Your Apple Phone:

Ensure AirPrint is Enabled:

• Most HP printers support AirPrint, which allows you to print directly from your Apple phone.
• Ensure AirPrint is enabled in the printer settings.

Print from Apple Phone:

• Open the document, email, or photo you want to print on your Apple phone.
• Tap the Share icon (a square with an arrow pointing up).
• Tap Print and select your HP printer from the list of available printers.
• Adjust the print settings if needed and tap Print.

4. Check for Software Updates:

Update macOS and iOS:

• Ensure your Mac and Apple phone are running the latest versions of macOS and iOS.
• Go to System Preferences > Software Update on your Mac and Settings > General > Software Update on your Apple phone.

Update Printer Firmware:

• Check for firmware updates for your printer on the HP website.
• Download and install any available updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support