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Common problems for Connectivity Issues
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I power cycled our Starlink router and found out I had lost connection to our devices. I got the laptops reconnected once I got the SSID squared away, but the printer will not connect. I have tried using HP Smart a dozen times and then remembered I had set up the printer with WiFi Direct. I've gone in and deleted all the files in the print spooler and deleted drivers, but don't know which option to take to reconnect the printer. Windows doesn't see the printer, but HP Smart sees it, but can't configure it. 

Help, please.

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