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‎12-16-2025 06:42 AM - edited ‎12-16-2025 06:46 AM

HP Recommended
Product: HP OfficeJet Pro 8034e All-in-One Printer
Operating System: Microsoft Windows 11

I recently had the email address for my instant ink account changed to my personal one. My printer is showing up on my Smart app, but will not finish setup or register my printer. I cannot print anything until this is resolved. Please help!! Note I do not have access to the old account. 

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1 REPLY 1

‎12-19-2025 06:47 AM

HP Recommended

Hi @etaylor0912,
 

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.


Could you please remove the cartridges from the printer and send me a picture of them with the labels facing up?


I would need to know a few details regarding your Instant Ink account to help you get this sorted. Since the instant ink account details are confidential, please send me the required information via private message.

 

To locate your account, please provide
 

Your registered email address
 

Your Instant Ink account ID


Serial number of your printer enrolled in Instant Ink


To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number, because we value your privacy.
 

Jerry_57

HP Support

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