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‎09-16-2026 01:13 PM

HP Recommended

I have an HP Color LaserJet Pro MFP 3301fdw printer that has worked fine since I bought it over a year ago.  All of a sudden, my HP laptop says it can't find the printer driver.  I uninstalled the printer and tried to reinstall.  The driver only loads to 96% for the printer option, and never proceeds to the scanner or fax options.  My husband can use the printer just fine.  Any ideas?

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1 REPLY 1

‎09-16-2026 03:14 PM - edited ‎09-16-2026 03:15 PM

HP Recommended

Run the following app from the command line

printui /s




BeemerBiker_0-1789592976049.png

 



Remove all references to the HP printer.

Install the new driver and then search for the printer. You must have the full feature driver.

BeemerBiker_1-1789592976106.png

 



Full function printer drivers (Intel/AMD cpu) can be downloaded here:

https://ftp.hp.com/pub/softlib/software13/printers/LJ3301-3304/HPEasyStart-16.2.1-LJ3301-3304_UWWL_4...

 

 

scanning tools

https://hp.com/hpscan

 

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