Cannot reset printer due to foreign language on touchscreen

[momiest]

HP Color Laser Jet MFP 3301fwd

I started to set up my printer and the touch screen changed the preferred language from English to something I cannot read. I want to perform a factory reset, but cannot use the icon prompts.

[M_Salman]

 Hi @momiest,

To perform a factory reset on your HP Color LaserJet MFP 3301fwd, you can use the control panel without relying on the language settings. Here’s a general procedure you could follow, which may require adapting based on icon positions:

1. Turn Off the Printer: Start by turning off the printer and wait for around 10 seconds.

2. Power On with Button Combination:

   • Turn the printer back on and immediately start pressing a specific key combination (often it is the ‘Home’ button combined with another, such as back or cancel).
   • This key combination varies, and if unsure, you can consult the printer's manual or try searching for specific key combinations for your model.

3. Look for Setup or Settings Icon:

   • Once in the menu, navigate through the setup or settings icon. Typically, factory reset options are under the "Setup" menu.

4. Factory Reset:

   • Without relying on text, observe any menu screens or settings icons for familiar symbols that denote reset, such as a refresh symbol or circular arrows.

5. HP Smart App or HP Software:

   • Alternatively, if you have access to the HP software on your computer or the HP Smart App, they may offer a reset function which can be actioned through them without interacting with the touchscreen.