Cannot retrieve drivers and software

[TGW02]

I cannot get the drivers and software I need to reinstall on my PC.  Receiving a message, “We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again.”

Thanks for your help

[Andr-1611 · Accepted solution]

Hello @TGW02 ,
Welcome to the HP Support Community!

Disconnect printer/scanner from computer- Disable WLAN, WiFi and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!

The HP software must be completely uninstalled and removed of the system.

Restart the PC

First download only this complete package: "HP OfficeJet Pro 8720 All-in-One Print and Scan Driver and Accessories ",

Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the Setup.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages accurately, even better is to take a screenshot of it and upload here.

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[TGW02]

Many thanks...all back to normal.  I appreciate your prompt reply and help