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‎07-20-2021 07:47 PM

HP Recommended
Product: HP Smart Tank 651
Operating System: macOS 11.0 Big Sur

Trying to set up the printer to be able to scan from the Printer panel screen to Mac. Next to impossible with the stupid software. Hp Utility does not support it. HP "Smart" App is useless because I have to click the webscan and that is not what I want. Multiple uninstalls/installs of the printer software and set up have done nothing. Tried to update firmware and the firmware updater from the HP Website that is listed under this printer finds nothing. Printer constantly tells me "Computer not found" please help me fix this issue, you people should not release a product for $450 USD and that piece of garbage cannot even work out the box without having to contact the HP President and his lineage. 

Category:
2 REPLIES 2

‎07-24-2021 06:01 AM

HP Recommended

@Hazrat

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎10-08-2021 03:39 PM

HP Recommended

Hello, 
 
I never heard back from you! Were you able to find the support you were looking for? 

Best regards,
 
Jeff Christopher
Executive Escalations
I am an HP Employee   

I work for HP
Was this reply helpful? Yes No
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