Cannot select printer from printer list on HP Smart

[Bob7417]

Hello everyone,

Cannot connect HP Deskjet 3755 all in one printer to computer by USB because HP Smart shows printer offline

prohibiting selection of the correct printer. I uninstalled program and reinstalled the latest setup from HP.

[VikramTheGreat · Accepted solution]

Hi @Bob7417,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP DeskJet 3755 printer shows as offline in the HP app even though you’re trying to connect via USB. It feels like the printer is invisible to your computer, and that can really disrupt your workflow. Let’s fix this step by step.

Recommended Steps to Resolve Printer Offline via USB

Step 1: Check USB Connection

• Make sure the USB cable is:  
  • Directly connected to the PC (avoid hubs or docking stations).
  • Firmly seated in both the printer and computer ports.
• Try a different USB port on your computer.

Step 2: Remove and Reinstall Printer Drivers

1. Press Windows + R, type control printers, and hit Enter.
2. Right-click your HP DeskJet 3755 → select Remove Device.
3. Disconnect the printer and restart your PC.
4. Download the latest Full Feature Software and Drivers from HP: 👉 HP DeskJet 3755 All-in-One Printer | HP® Support

Step 3: Disable “Use Printer Offline”

1. Go to Control Panel → Devices and Printers.
2. Right-click your printer → select See what’s printing.
3. Click Printer in the menu bar → uncheck Use Printer Offline.

Step 4: Run HP App

HP provides a free tool to diagnose and fix connectivity issues: 👉 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

Step 5: Confirm HP App Settings

• Open HP app → click Printer Settings.
• Ensure the printer is added via USB and not Wi-Fi.
• If it still shows offline, remove and re-add the printer.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[Bob7417]

Thank you, my HP Deskjet 3755 is working perfectly again. Just one thing I could not download

the HP App. I struggled with the HP Smart app a bit. Thanks again

[VikramTheGreat]

Hi @Bob7417,

Thank you for getting back and letting me know that the issue is resolved.

If you need any assistance in the future, please do keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat