Cannot set up HP Digital fax; needs admin password

[JTB9025e]

I just bought the HP Officejet 9025e, and am relatively sure I have downloaded all drivers, HP+ Smart, and HP Printer Assistant. I am trying to set up to receive digital faxes with the printer assistant, and it asks for the administrator password. Well, I am the administrator., as this is my personal desktop computer. I key in my HP+ password, and pop-up message states administrator must approve. Do I set up regular faxing first, THEN set up the HP Digital Fax?  I had similar issues with my HP Officejet Pro 8600. I need to get this done because I work with disabled individuals and request medical records that can be 500 pages or more....help!

[Dragon-Fur]

@JTB9025e 

Edits / Update > Correct the printer name / homepage reference

Welcome to the HP Community.

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@JTB9025e wrote:

1.  I just bought the HP OfficeJet 9025e, and am relatively sure I have downloaded all drivers, HP+ Smart, and HP Printer Assistant.

2.  I am trying to set up to receive digital faxes with the printer assistant, and it asks for the administrator password. Well, I am the administrator., as this is my personal desktop computer.

3.  I key in my HP+ password, and pop-up message states administrator must approve.

4.  Do I set up regular faxing first, THEN set up the HP Digital Fax? 

5.  I had similar issues with my HP OfficeJet Pro 8600. I need to get this done because I work with disabled individuals and request medical records that can be 500 pages or more....help!

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2.  If you are setting up Digital Fax > Save to Network Folder, then

• Folder on the destination computer / remote network storage must be shared
• Read / Write Access must be granted - generally to "Everyone" unless you want to trip over password requirements.
• In some cases, using the host (computer) name in the folder path does not work - use the computer / storage device IP Address instead.

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Fax > HP Digital Fax

3.  Sorry, I don't understand the context - it might still be harking back to the open Shared Folder / Read-Write Access setup.

4.  Yes, set up regular Fax first.

• The printer Fax has to know how to receive a fax before it can forward it to either Email or a Network folder (Digital fax options on this printer).

What else?

One other place you MIGHT get into trouble is if you have blocked the Fax to Email / Network folder in EWS Security.

Normally, this security setting is defaulted to enabled - you can certainly check in case you did change something.

Usual Warning:  Be very careful changing the security settings...

Anything "Fax" should be enabled...

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings

References

 User Guide

HP Digital Fax - Starting on Page 13  (Read this first)

The computer cannot receive faxes (HP Digital Fax) - Page 181

Examples

EWS_9025_Fax_Basic_Fax_Settings_2

EWS_9025_Fax_Wizard_and_Test_1

EWS_9025_Digital_Fax_Profile_4

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

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