Cannot set up HP ENVY 7900e printer. HP laptop Even with tech support from the store

[MargaretKrz]

Bought HP Envy Inspire 7900e printer 10 days ago.  Trying to set it up through HP Smart with HP laptop.  Printer is connecting to wifi.  I have tried 10 times and am losing will to live!  Will return it soon.  Even contacted stores' tech support.  45 minutes later still no further.   On occasion pc says printer is 'ready' I send document to printer and message comes up 'printer set up incomplete' and document sent for printing is cancelled.  HELP

[Raj_05]

Hi @MargaretKrz,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Setting up a new printer can indeed be frustrating when things don't go smoothly. Here are some steps and tips to help you troubleshoot and hopefully resolve the issue with setting up your HP ENVY Inspire 7900e printer.

Check Network Connection:

• Ensure that both your printer and laptop are connected to the same Wi-Fi network. Sometimes connectivity issues arise if they are on different networks.

Restart Devices:

• Restart both your printer and laptop. This simple step can sometimes resolve connectivity issues.

HP Smart App Troubleshooting:

• Make sure you have the latest version of the HP Smart app installed on your laptop. Update it if necessary.
• Try uninstalling and reinstalling the HP Smart app to ensure it's not a software glitch causing the setup issue.

Printer Firmware Update:

• Check if there's a firmware update available for your printer. Updating the firmware can fix bugs and improve compatibility.

Manual Setup:

• If using the HP Smart app isn't working, try setting up your printer manually through your laptop's control panel:
  • Go to Control Panel > Devices and Printers.
  • Click on "Add a printer" and follow the on-screen instructions to add your HP ENVY 7900e printer manually.

Reset Printer:

• Consider resetting your printer to factory settings if other methods fail:
  • Press and hold the Wireless button and the Cancel button (X) at the same time for about 5 seconds until the Power light blinks.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[MargaretKrz]

Thank you Alden4,

I have tried the various solutions you recommended.  Went back to store and explained issue.  They suggested try and ethernet cable.  It did not work.  I even tried Tech Support the store has available and they were at a loss.  So on the advice of a store assistant I took it back and now have a replacement.  (Interestingly each person I have spoken to at the store has a different idea about cause and solution. I realise  they are not specialists however one hopes for consistency if it is to give one confidence in what has been purchased).  On exchanging the printer, for the same model, I have now been told that it is crucial to set up through the QR app.  "This is the way electronics is going" I was told.  I have never used the QR function on my mobile so further interesting time ahead.  I have not yet set up because I tried setting up the previous one a dozen times and got more than a little fed up.  Will try tomorrow.  Thank you for your help though. 

[Raj_05]

Hi @MargaretKrz,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[MargaretKrz]

Hello Alden4,

This is to confirm that I now have access to scanning QR codes and have managed to set up the printer using this mode (and have used it).

Many thanks Margaret K