Cannot set up my Wireless printer to connect to my Mac

[NewfoundlandDog]

I set up my new OfficeJet 8012 from my iPhone and it works perfectly with that.  I then wanted to add the same printer to my Mac.  In the set up, even though my Mac and my printer are on the same network and all 3 items are 1 metre away from each other, my Mac cannot find the Printer on the network .   I cannot find the OfficeJet 8012 printer from the HP Smart application.  It asks me if they are on the same network etc.  They of course are.

There is no help on this and the Virtual Assistant is useless.

I have rebooted the printer and it has made no difference.  This is a very poor initial experience with this printer as set up should be simple.

Any help will be appreciated before I send the Printer back and ask for my money back, which would be extremely disappointing.

[TEJ1602]

@NewfoundlandDog, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

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