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HP Recommended

This printer keeps knocking my wifi signal off, how do I get it to connect/setup properly?

1 REPLY 1
HP Recommended

Hi @JO8031 

Please follow steps from the next video to setup your printer:

>> https://www.youtube.com/watch?v=Psf26t9ZMXk

 

  • Note: remember that HP printers are more compatible to work with a 2.4Ghz network, make sure your printer is connecting to this type of network to make it work with no issues.

 

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* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.
This video reviews how to connect HP Smart Tank 5000, 5100 to home or office wifi network. It is of series hp smart tank 5000 & 5100 series printer. This shows how to use hp smart app and add printer to windows 11 laptop for wireless printing and scanning. Welcome To My Channel - Printer Guruji ...
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