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- Cannot use HP Officejet 5255 while it's connected to my T-Mo...

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12-04-2023 07:09 PM
Operating System: Microsoft Windows 11
When my PC and Printer are connected to my WI-FI from my T-Mobile Gateway, The PC won't connect to the printer. It shows up when I add the printer in PH Smart App, but when I click on it, pop up window says its off.
Printer is on with a solid blue Wi-Fi light.
Printer IP address is 192.168.12.184
PC IP address is 192.168.12.227
Thanks
Michael
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