Cannot wireless print

[Howzer]

I cannot connect my laptop and my printer wirelessly.

I was told to delete the drivers and reinstall and since then I have not been able to print.

HELP please

[asmita6658]

Hi @Howzer

Welcome to the HP Support Community. 

Try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here. Click on the downloaded file and follow the on-screen instructions.

If the issue still persists, try a network restore - 

Step 3 Network Restore -
1) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2) Touch Network Setup.
3) Touch Restore Network Settings. A message appears stating that the network defaults will be restored.
4) Touch Yes.

Step 4 Reboot the devices -
1) Turn off the Router, Printer, and the computer. 
2) Wait for 60 seconds. 
3) Turn on the Router first and wait for all the lights to stabilize. 
4) Turn on the printer and allow it to configure itself. 
5) Turn on the computer.

Step 5 Run Wireless Wizard - 
1) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2) Touch ( Settings ).
3) Touch Wireless Settings.
4) Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5) Follow the display instructions to complete the setup.

Let me know how that goes. 

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