Cant make my HP photosmart D110 go from USB to wireless.

[AmandaHornsby]

I have tried for hours and the printer and desktop keeps telling me that the network passphrase does not match what I am typing in. I have reinstalled the software and downloaded the updates for the drivers but it still is not working. Please help me ; HP assistant has been unable to understand what I'm asking.

[asmita6658]

Hi @AmandaHornsby

Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue. 

HP recommends that you secure your network with WPA or WPA2 wireless security, if your router and network devices support it.

Try these steps to restore the network settings to defaults - 

1.) Touch the Wireless button () on the front of the product.

2.) Touch the Right Arrow button to select Wireless Settings, and then touch OK.

3.) Touch the Right Arrow button to select Restore Network Defaults, and then touch OK.

4.) Select Yes to confirm your selection, and then touch OK.

Reboot the router, printer and the computer - 

1.) Turn off the Router, Printer, and the computer/ mobile devices.

2.) Wait for 60 seconds.

3.) Turn on the Router first and wait for all the lights to stabilize.

4.) Turn on the printer and allow it to configure itself.

5.) Turn on the computer/ mobile devices.

Try these steps to connect - 

1.) Touch the Wireless button () on the front of the product.

2.) Touch the Right Arrow button () to select Wireless Settings, and then touch OK.

3.) Touch the Right Arrow button () to select Wireless Setup Wizard, and then touch OK. The Wireless Setup Wizard searches for available networks, and then displays them in a list.

If the list of available networks does not include your network name (SSID), use the following steps to add it manually:

   a.) Touch the Right Arrow button () to select Enter New Network Name (SSID), and then touch OK.

   b.) Enter your network name using the product control panel, and then use the Right Arrow button to select Done. Touch OK to confirm.

   c.) Touch the Right Arrow button () to select Infrastructure, and then touch OK.

   d.) Touch the Right Arrow button () to select Encryption type, and then touch OK.

4.) Touch the Right Arrow button () to select your network name (SSID), and then touch OK.

5.) If prompted, enter the security key, and then touch the Right Arrow button to select Done. Touch OK to confirm.

Hope this helps! Keep me posted. 

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