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Cant print in colour

HP Recommended
HP Pavilion
Microsoft Windows 10 IOT

I don't have the option to print colour on my printer. There is nothing wrong with the printer as it works on the other laptop and PC. We have uninstalled and reinstalled the printer and downloaded HP smart app and tried everything the virtual agent suggests. 


Any help gratefully received.

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HP Recommended


Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:


Be sure to restart your PC and allow the utility to complete the process, then check for any difference.


Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


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HI Shalomi


Thank you that has done the trick. All working now. 

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