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‎11-26-2020 10:39 AM

HP Recommended
Product: HP Pavilion
Operating System: Microsoft Windows 10 IOT

I don't have the option to print colour on my printer. There is nothing wrong with the printer as it works on the other laptop and PC. We have uninstalled and reinstalled the printer and downloaded HP smart app and tried everything the virtual agent suggests. 

 

Any help gratefully received.

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-26-2020 10:52 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-26-2020 10:52 AM

HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎11-28-2020 02:38 AM

HP Recommended

HI Shalomi

 

Thank you that has done the trick. All working now. 

Was this reply helpful? Yes No
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