cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 3
169
Flag Post

Solved!

Cant print in colour

HP Recommended
HP Pavilion
Microsoft Windows 10 IOT

I don't have the option to print colour on my printer. There is nothing wrong with the printer as it works on the other laptop and PC. We have uninstalled and reinstalled the printer and downloaded HP smart app and tried everything the virtual agent suggests. 

 

Any help gratefully received.

2 REPLIES 2
Level 17
Level 17
30,468 30,186 5,214 12,080
Message 2 of 3
Flag Post
HP Recommended

Hi,

Try following below specific version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy (Copy1) and check for any difference.


Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

HI Shalomi

 

Thank you that has done the trick. All working now. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation