cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
32
Flag Post

Cant reset username and password on embedded Web Server / HP8740 Office Jet Pro

HP Recommended
embedded Web Server
macOS 10.15 Catalina

Ive been trying all day and all night to connect or sign in to the EWS - all my tasks are LOCKED - i read some forum reviews and the only thing that is asked to do is a factory reset for this matter, but those instructions were sent to user by help desk and I cant see them posted on the help forum 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
23,999 23,889 1,321 1,406
Message 2 of 2
Flag Post
HP Recommended

@House1978

 

Welcome to the HP support community.

 

Restore the printer to the original network settings to reset the EWS password.

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).

2. Touch Network Setup.

3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.

4. Touch Yes.

5. Print the network configuration page and verify that the network settings have been reset.

 

Login to the EWS page with the default credentials and change the password.

Username:admin

Password: "leave it blank"

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation