Cant setting Print Anywhere Smart Tank 585

[atmoko]

Hi,

I have Smart Tank 585, and I see this printer support Print Anywhere. But I already enable Print Anywhere from configuration but still cant print via internet

[Max3Aj]

@atmoko, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since you're using the HP Smart Tank 585 All-in-One Printer, and Print Anywhere is enabled, but you're still unable to print over the internet, here are a few steps you can try to troubleshoot the issue:

Verify HP Account Sign-In

Make sure:

• You're signed in to the same HP account on both the printer (via HP Smart app or printer setup) and the device you're printing from.
• The printer shows “Ready” or “Online” in the HP Smart app.

Check Internet Connectivity on the Printer

Even if “Print Anywhere” is enabled, it won’t work if:

• The printer isn’t connected to a stable internet connection.
• The printer goes into sleep mode or auto-off (some Smart Tank printers are aggressive with power saving).

Try:

• Restarting the printer.
• Reconnecting it to Wi-Fi using the HP Smart app or printer control panel.

Update Firmware

Check if there's a firmware update pending. Go to:

• HP Smart App > Printer Settings > Printer Update or Advanced Settings > Tools > Web Services > Update Firmware.

Enable Web Services

“Print Anywhere” won’t work without Web Services. Steps:

• On the printer's Embedded Web Server (EWS): Access it by typing the printer's IP address in a browser.
• Go to the Web Services tab > Make sure it’s enabled.
• If it's stuck, try turning off and back on Web Services.

Disable “Require Private Pickup”

From your screenshot, “Require Private Pickup” is off — that’s good. If it's on, your print job will queue until you're physically near the printer.

Try Remote Print from HP Smart App

When remote:

• Open HP Smart app (on mobile or desktop).
• Choose the printer > Tap "Print Documents" or "Print Photos".
• If it says “Offline” or “Unavailable”, it indicates connection issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support