• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-04-2019 07:44 AM

HP Recommended
Product: Photosmart All in One
Operating System: Microsoft Windows 10 (64-bit)

I purchased new cartridges and everytime I go to print I get an error message that there's a carriage jam. I do exactly what is shown to clear the jam but still unable to print, the store WAL MART will not take the cartridges back, anyone have any idea other then throwing away $40 and buying new to take a chance that it's NOT the cartridges and it's the printer..

1 REPLY 1

‎01-06-2019 11:52 AM

HP Recommended

@Gladewater

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

To help you further with this, please let us know the exact name of your Printer.

 

Thanks 🙂

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.