Cartridge cannot be used until printer is enrolled in HP Instant ink

[Jess111]

I am enrolled in HP instant ink and have received a new cartridge but I am getting the message “cartridge cannot be used until printer is enrolled in HP instant ink. I have searched the forum and tried what others have tried but still having no luck.

any suggestions?

[Jeet_singh]

@Jess111,

Greetings and Welcome to the HP Community. 

Let's try these steps -

1) Turn on the printer, if it is not already on. 
2) Wait until the printer is idle and silent.
3) With the printer turned on, unplug the power cord from the printer & wall. 
3) Wait for 60 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Turn on the printer, if it does not automatically turn on.
 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

If you have tried the steps suggested and still getting the same error message, this could mean there may be a problem with the cartridge or with the printer enrollment.

1.Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device. 

2.If you are able to log in, then you do have an account.

3.Click the Printer Details link under the printer name to check the serial number of the enrolled printer and make sure it matches the printer you are using.

If you have followed and still having the issue, I would personally suggest you contact our HP Instant ink support to help you resolve this issue.

I'm sending you a private message with the details to contact our Instant ink support for further assistance.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,