Cartridge compatibility problem

[Trialbyfire7758]

Can someone help me with changing the regionalization on my officejet pro 7740 printer. I moved from Mexico and the cartridges are not available here in the us. The printer uses 954 but only thing here is 952

[Meghana_10]

@Trialbyfire7758, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP OfficeJet Pro 7740 Wide Format All-in-One Printer.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

Changing Regionalization on HP OfficeJet Pro 7740 Printers

To change the regionalization settings on your HP OfficeJet Pro 7740 printer due to relocation (e.g., moving from Mexico to the U.S.), you'll need to follow a process often referred to as a "regional reset." This process aligns the printer's settings to match the available cartridges in your new region.

 

1. Purchase New Cartridges:

   • Ensure you have a set of new, unused cartridges that are specific to the new region (in this case, 952 cartridges for North America).

2. Provide Necessary Information:

   • HP Support may request details such as the printer model, serial number, and the new cartridge numbers. Be prepared to provide this information.

3. Follow Instructions from HP Support:

   • HP Support will guide you through the process, which might include entering a sequence of keys on the printer's control panel.

4. Install New Cartridges:

   • Once you've completed the regional reset, install the new set of cartridges that are compatible with your current region.

I hope this helps!

Take care and have an amazing day! 

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Regards,

Meghana