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‎04-17-2021 02:42 PM

HP Recommended
Product: HP OfficeJet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)
Have been looking for a way to revert to the earilier firmware.  If anyone locates a prior firmware download, please post.
Category:
3 REPLIES 3

‎04-20-2021 04:13 AM

HP Recommended

@G_20, Welcome to the HP Support Community!

 

To assist you better, what is the exact error message?

Are you using non-HP ink cartridges?

 

For more info, refer to this document - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎04-21-2021 03:05 AM

HP Recommended

My printer is after 2016, so the dynamic security feature does not disable with this firmware. I 've also uninstalled the printer and installed again the web drivers from January, but the message still there: "Catridge Problem, remove and reinstall the indicated catridge, making sure it is correctly installed"... 

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‎04-21-2021 03:08 AM - edited ‎04-21-2021 03:09 AM

HP Recommended

@G_20

 

I understand. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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