Cartridge problem 9120e

[Tin-Roof]

I am attempting to set up my printer. I’m getting an error message that the blue cartridge is not communicating. I tried a new blue cartridge and it says to use the startup cartridge. Since it’s clearly not functioning properly, what am I supposed to do?

[Kuroi_Kenshi]

Hi @Tin-Roof,

Welcome to the HP Support Community! We're thrilled to have you on board! 

Thanks for posting your query! We're here to help you get back up and running. To better assist you, could you please share your printer's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

Meanwhile, you can try these general trouble shooting steps:

1. Ensure You Are Using the Setup Cartridge

• If this is the first time setting up the printer, you must use the original setup cartridges that came with the printer.
• These cartridges have "Setup" or a special label on them.
• If you no longer have them, you might need to contact HP Support for a replacement.

2. Remove and Reinstall the Cartridge

• Open the printer’s front cover and remove the blue cartridge.
• Check for any protective plastic tabs or stickers that may still be attached.
• Gently wipe the metal contacts on the cartridge with a dry lint-free cloth.
• Reinsert it firmly and ensure it clicks into place.

3. Reset the Printer

• Turn off the printer and disconnect the power cable for about 2-3 minutes.
• Reconnect the power and turn it back on.
• Try installing the cartridge again.

4. Update Firmware (If Possible)

• If your printer allows access to settings, check for a firmware update in the HP app or the printer’s menu.

5. Try Another Setup Cartridge

• If you have another setup blue cartridge, try using it instead.

Let me know if you need more help! 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,