Cartridge problem

[Jodi77]

This is a HP photo smart 7510 printer. I installed new ink cartridges, but it says, "cartridge problem. Until cartridges are installed, make sure the printer is turned on to avoid damage to the printer." Do I need to download something for my printer to recognize new cartridges?

[KrazyToad]

@Jodi77

Welcome to HP Community

I have gone through your Post and would like to help

No, you do not have to download anything whenever you replace the cartridges. Are they genuine HP Cartridges?
 

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer and clean the electrical contacts
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.

Also ensure the printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Keep me posted

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