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Locked

‎11-28-2021 12:31 PM

HP Recommended
Product: HP 2600

Husband accidentally put carttridges in wrong way round, back to front, and they are jammed and can’t get them out 😡 

Category:
1 REPLY 1

‎12-01-2021 06:30 AM

HP Recommended

@Amanda481

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help,

This seems like a hardware issue with the printer. Check if the printer carriage is moving freely inside the printer.

Kindly perform the steps mentioned in this document - 'Carriage Jam' or 'E3' Error Displays and A 'Paper Jam' Error Displays

Update the printer firmware if possible

  • Click here to download and install the latest printer firmware from your PC.
  • Click here to know different methods of updating printer firmware.

If the error persists, please reach out to the HP Technical Support team in your region regarding the service options for your printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

ECHO_LAKE
I am an HP Employee

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