Change Printer Country

[FuzzyJ]

I've posted this once before, but the HP support person stopped responding to my private messages.

I bought new cartridges for my printer and I can't use them because my printer says that they are not meant for my printer.  Researching on the internet I found out that the issue is that I bought my printer in the USA and my cartridges are from UK, where I now reside.

I need to print out materials for my daughters' homework and things are getting urgent. 

HP,  please help!

[FuzzyJ]

Bump. 

Hello HP.  Can someone please reach out to me?

-Fuzzy.

[sandytechy20]

@FuzzyJ 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link. 

  

Keep me posted. 

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[FuzzyJ]

@sandytechy20, I've responded to your private message several times with no response.  Do you see them on your end?