Change Region of HP Printer to UK

[BeccaJA2001]

I have a printer that was given to me by my parents once they moved from Australia to the UK. I am now trying to use this printer in the UK and the ink is not compatible as it is UK ink. I am trying to get assistance on the website but everywhere I look it just says 'get support' with no information on HOW to do that. When I give my printer model type the only support options it seems to give me is encouraging me to subscribe to an ink subscriptions which is not at all helpful.  Is it possible to phone anyone, why I it so hard to get any help on this?

[Kuroi_Kenshi]

Hi @BeccaJA2001,

Welcome to HP Support Community!  

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions: 

  

 

1. You need to have the printer full feature software installed on your computer. 

2. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to. 

3. Make sure HP Smart App is installed too. 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,