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Maggie_Xu24
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Message 1 of 2
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Flag Post

Change Region on HP Deskjet 3720

HP Recommended
HP Deskjet 3720
Microsoft Windows 10 (32-bit)

Hi!

 

I bought a used HP DeskJet 3720 in UK that was originally bought in Singapore. It is asking for cartridges of type 65, but I bought cartridges of type 304 in UK because they say that the DeskJet 3720 is compatible. Apparently it isn't, so I would like to change the Region Code of my printer from Asia to UK. I am kindly asking for assistance.

 

With kind regards,

Maggie

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Maggie_Xu24

 

Welcome to HP Support Community! 

  

We need to perform a regional reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link

  

Keep me posted. 

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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